T's & C's

Terms And Conditions – T&C’s

Deposits and full payments

When you reserve, you may either pay in full or pay the deposit. Deposits are non-refundable. Full payment is due no less than 90 days prior to the start date of the event. Non-residential events and trainings may only be paid in full when booking. Payment via website with PayPal (+4%) or by Bank Transfer.

Cancellation Policy

Please note that there will be no refunds or discounts for arriving late, leaving early, flight cancellations, travel delays or illness. If you cancel your participation in a retreat for any reason, the cancellation policy below will apply, with no exceptions. I wish I could compensate people for unforeseen circumstances (injury, family emergency, etc), but we have costs already incurred when reserving retreat centres and hotels. I have designed the cancellation policy to be as compassionate as possible in the case that your plans change. But to protect yourself further, I strongly encourage you to purchase travel insurance.

For non-residential events and trainings:
For workshops and trainings and classes organised by off site location please refer to their terms and conditions.

For residential retreats:

Cancellation made more than 90 days prior to the start of the event, you receive full refund (excluding deposit).
Cancellation made 90 – 30 days prior to the start of the event, provided your place is filled by another person, you'll be refunded 50% of the Ticket Price (excluding deposit) & given priority to future events organized by SingingTreeYoga within the next 12 months from cancellation. Otherwise, you receive no refunds or credits.
Cancellation less than 30 days prior to the start of the event, you receive no refunds or credits.
Cancellation of an event, for whatever reason, must be notified in writing to SingingTreeYoga via email or the website contact form. 

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If we cancel the yoga retreat:

In the unlikely event that the retreat must cancel due to family problems or health or too few participants, I will refund to you all deposits and payments you have paid. I cannot compensate you for airfare or travel costs incurred. To cover these risks, I highly recommend you purchase travel insurance.

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Travel insurance:

The best way to protect yourself from any unforeseen circumstance is to purchase trip insurance. Travel Insurance can protect you in case:
• you cancel your participation in the yoga retreat
• retreat is cancelled due to above mentioned situations
• lost baggage
• medical expenses and the cost of repatriation should you become ill or injured

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Liability:
 We do NOT accept any liability for:

• Cancellations, delays or changes caused by war, threat of war, terrorist actions or 
threats, closure of airports, civil strike, industrial action, natural disaster, technical problems to transport, staff cancellations, weather or other events beyond our control.
• Loss of, or damage to, personal property of participants.
• If you have had any major physical or emotional illness within the past 5 years, or are under medical or psychiatric supervision, you must notify us of the details at the time of booking and, where appropriate, enclose a doctor’s certificate of fitness to travel. Non-disclosure of relevant information can invalidate your insurance and cancel our contractual obligation to you.
• For sever food allergies please notify us on separate email highlighting the issue. We do our best to cater for all dietary requirements but we cannot guarantee cross contamination in the kitchen. In the case of severe allergies a separate disclaimer will have to be signed.

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Payments deposit and balance:

Up to 90 days before retreat only deposit is required. 90 days or less full amount and payment of balance is required. Retreats and immersions aren’t confirmed without full payment.

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For Highgate London Yoga Classes

Drop in places are available for all scheduled classes subject to availability Clients must arrive prior to the class start time and no later than 5 minutes after.

Highgate only Class Passes

Class passes are assigned to individual client and cannot be shared between clients. No refunds will be given on class passes once purchased with no exception.

For classes booked via Hoop please refer to their terms and conditions.

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Private sessions Cancellation & Payment

Please give SingingTreeYoga at least twenty-four hours notice if you wish to cancel, change or move an appointment. If an appointment is cancelled/changed or moved with less than twenty-four hours notice the full fee will be charged for the original payment. If you need to cancel, change of more an appointment, please contact SingingTreeYoga directly by phone, email or text. Likewise SingingTreeYoga is responsible for notifying the client of any cancellation.

Please pay cash on the day before the start of the session, bank transfer  or paypal are paid in advance.

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One-to-one Yoga Coaching programme

All programmes are paid in advance, unless a payment plan is agreed. Once material e-books and master books have been delivered you receive no refund.